Refund policy

Clear communication and customer satisfaction between Blendella and the customer is important to us personally. if there is an issue with your order, please contact us and we will do our best to help.

If your item arrives damaged, defective, incorrect, or experiences a significant issue during delivery, please contact us within 14 days of receiving your order. Please include your order number along with clear photos or videos of the issue so we can review and resolve the matter as quickly as possible.

Where appropriate, we may offer:

• a replacement product
• a partial refund
• a full refund where appropriate

Customers may request a return within 14 days of receiving their item in line with applicable consumer protection regulations. Returned items must be unused, in original condition, and returned in original packaging where possible.

Please note:

• Return shipping costs may be the responsibility of the customer unless the item is faulty, damaged, or incorrect.
• Due to hygiene and safety reasons, we cannot accept returns of used products unless they are faulty.
• Shipping times are estimated and may occasionally vary due to international logistics conditions outside of our control.

Refunds: once your return or issue is reviewed, refunds will be processed to the original payment method were approved. Refund processing times may vary depending on your payment provider.

Orders may only be cancelled before they have been processed or shipped.

If your package is lost, arrives damaged, or does not arrive within a reasonable timeframe, please contact us and we will work to resolve the issue.

For any support enquiries, please contact: support.blendella@gmail.com